Thank you for your interest in joining the Customer Services Team at Southwark Council.
It is an incredibly exciting and challenging time to be joining us. Southwark’s regeneration programme is one of the most ambitious in England with a commitment to build 11,000 new Council Homes by 2043. The challenge is to ensure our reputation for strong and stable governance remains at the heart of everything we do, as we deliver this ambitious programme for our communities. If you are passionate about fairness, transparency and accountability, adept at delivering change and want to progress your career, then this role will offer just that.
We are living through a time of unprecedented challenges here in Southwark as we support our community through the coronavirus crisis – and look ahead to working together to support our borough’s renewal and recovery. We have refreshed our Borough Plan in response to the pandemic and included a commitment to always work to make Southwark more equal and just and to stand against all forms of discrimination and racism. Our Contact Centre will be at the forefront of ensuring our residents receive excellent customer service and will support the Council in delivery of these commitments and our ambitions.
So, there couldn’t be a more important time to be joining us as we take our residents, our businesses and community on a new journey and shape the future of Southwark – a dynamic and vibrant central London borough.
Our values inform how we will do this and will guide our decisions and determine how we deliver on the commitments that we have made.
Everything that we do as a council is to achieve our vision of a fairer future for all in Southwark. Our residents are at the heart of everything we do and they have helped us form the values that underpin the work of the council. Our values will continue to inform all the work we do across the council and what you can expect from us.
Our values are:
- treating residents as if they were a valued member of our own family
- being open, honest and accountable
- spending money as if it were from our own pocket
- working for everyone to realise their own potential
- making Southwark a place to be proud of
- always work to make Southwark more equal and just
- stand against all forms of discrimination and racism
We are looking for people who have a strong track record of working in a dynamic contact centre environment. Candidates should ideally have local government experience and be able to show how they have achieved delivering excellent customer experiences through working to ensure there is an efficient and effective operations management environment.
An effective people manager you should be well versed in leading change in a complex environment. At the heart of future development of customer service within Southwark are the customer access and digital strategies ensuring our residents can access services in a way that is convenient for them and delivers a seamless experience. As a dynamic innovator you would lead on ensuring Southwark’s digital transition is leading edge and at the forefront of service excellence.
This is however a challenging role and you will need to be a resilient leader with strong communication skills not afraid to make those difficult decisions that will ultimately lead to performance improvement.
If you relish the opportunity to make a difference and be the professional lead for customer service within Southwark, we welcome the opportunity for you to apply for this role.
We hope you will continue to read on, find out more and be inspired.
With best wishes,